Live Remote Research
Having conducted over 150 remote moderated usability studies with almost two thousand participants, Bolt | Peters is the industry leader in remote usability research.
Keeping study participants in their native task, computing, and physical environments is our main goal. Below please find an outline of our remote research methodology:
| Phase 1: Setup & Live Recruiting |
The first thing we do is shutup and listen to you. The blue-print of project and business goals is based on kick-off meetings and background information. Each key component of the project (business, user, site, and testing goals) is outlined and approved. We also detail the audience demographics and other relevant background information.
Using an online screen-sharing tool, we observe and record users' desktop behavior, capture click-stream data, and record the audio from our phone conversation while they
are using the site. We prefer using Ethnio to conduct all remote usability test sessions, but also use Breeze, Astoria Project Beta, and others. Before beginning the actual study, we ask a member of your team to participate in a complete test session. By participating in the study from the user’s perspective, you can ensure that all the questions and tasks are appropriate for your target audience.
| Phase 3: Analysis & Deliverables |
We create a spreadsheet that has all user behavior tagged and categorized, then correlate the behavior and feedback with the video, and review each class of feedback from users. We filter the data through your business, technical, and strategic constraints, so we don't recommend something ridiculous that you could never implement. We also focus heavily on recommendations, rather than just giving you a list of problems with no solutions. This includes participants’ self-reported feedback, their attitudes expressed during the study, and their behavior using your web site, application, or product. In addition to brainstorming behavioral trends, B|P creates a detailed set of recommendations. We also iterate up to three times with you to make sure we have the document and videos exactly right for your needs.
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